Getting Started with Voluntold

Welcome to Voluntold! This guide will walk you through everything you need to know to manage your volunteer program effectively.

1

Creating Your Account

Complete the "Let's Get Started" Page

As Voluntold is currently in pilot mode, account creation is by invitation only. When you receive an invitation:

  1. Fill out the organization setup form with your organization's details
  2. Provide your contact information as the primary administrator
  3. Submit the form and await email confirmation
  4. You'll receive login credentials and setup instructions via email

Response Time

Account setup typically takes 1-2 business days. You'll receive email confirmation once your account is ready.

2

Adding Members

Method 1: Manual Addition

  1. Navigate to the "Members" section in your admin dashboard
  2. Click "Add New Member"
  3. Fill in the member's details: name, email, phone, and position (if applicable)
  4. Click "Save Member"

💡 Tip: Email address is required as it's used for member authentication and communications.

Method 2: Bulk Import via CSV

  1. Click "Bulk Import" in the Members section
  2. Download the CSV template to ensure proper formatting
  3. Fill in your member data with columns: First Name, Last Name, Email, Phone, Position
  4. Upload your completed CSV file
  5. Review the preview and confirm the import

CSV Format Example:

First Name,Last Name,Email,Phone,Position
John,Smith,john@email.com,555-0123,Volunteer
Jane,Doe,jane@email.com,555-0456,Team Lead

Method 3: Comma-Separated Email List

  1. Click "Quick Add by Email" in the Members section
  2. Paste or type email addresses separated by commas
  3. Example: john@email.com, jane@email.com, bob@email.com
  4. Click "Add Members"
  5. Members will be created with email addresses only - you can update additional details later
3

Creating Projects

Important: Projects must be created before you can create sign-up sheets. Projects help organize your volunteer opportunities by category or initiative.

Steps to Create a Project

  1. Go to the "Projects" section in your admin dashboard
  2. Click "Create New Project"
  3. Fill in the project details:
    • Project Name: Choose a clear, descriptive name
    • Description: Explain the project's purpose and goals
    • Goals: Optional field for specific project objectives
  4. Set the project status to "Active"
  5. Click "Create Project"

Project Examples

Community Garden

Organizing volunteer shifts for planting, weeding, and harvesting activities.

Food Drive

Coordinating collection, sorting, and distribution of donated food items.

Youth Mentorship

Matching volunteers with youth for mentoring and tutoring opportunities.

Event Planning

Organizing volunteers for fundraising events and community celebrations.

4

Creating Sign-up Sheets

Steps to Create a Sign-up Sheet (Opportunity)

  1. Navigate to "Opportunities" in your admin dashboard
  2. Click "Create New Opportunity"
  3. Select the project this opportunity belongs to (from your created projects)
  4. Fill in the opportunity details:
    • Title: Clear, descriptive name for the volunteer activity
    • Description: What volunteers will be doing
    • Date: When the volunteer activity takes place
    • Start Time: What time volunteers should arrive
    • Duration: How many hours the activity will last
    • Volunteers Needed: Maximum number of volunteers required
    • Location: Where the activity takes place
    • Skills Required: Any special skills or requirements (optional)
  5. Review your details and click "Create Opportunity"

Example Opportunity

Title: Community Garden Planting Day

Project: Community Garden

Description: Help plant spring vegetables and flowers in our community garden beds.

Date: April 15, 2025

Time: 9:00 AM - 12:00 PM (3 hours)

Volunteers Needed: 8

Location: Riverside Community Garden, 123 Garden St

Skills: No experience required, gloves provided

5

Broadcasting Sign-up Opportunities

How to Send Opportunities to Your Members

  1. Go to the "Email Broadcast" section in your admin dashboard
  2. Click "Create New Broadcast"
  3. Select one or more opportunities to include in the email:
    • You can select multiple opportunities for a single email
    • Only active, future opportunities will be available
    • Preview shows how each opportunity will appear in the email
  4. Review the email preview to see how it will look to recipients
  5. Choose your recipient list (typically "All Active Members")
  6. Click "Send Broadcast" to deliver the email immediately

What Members Receive

Each broadcast email includes:

  • Professional email template with your organization branding
  • Details for each opportunity (date, time, location, description)
  • Unique "Sign Up" button for each opportunity
  • Clear information about volunteer requirements
  • Contact information for questions

Best Practice

Send broadcasts at least 1-2 weeks before opportunities to give volunteers time to plan. You can always send reminder emails closer to the date.

6

How Volunteers Sign Up

The Volunteer Experience

  1. Receives Email: Volunteer gets your broadcast email with opportunity details
  2. Clicks Sign Up: Clicks the "Sign Up" button for an opportunity they're interested in
  3. Enters Information: Fills out a simple form with:
    • Full name
    • Email address (must match their member record)
    • Confirmation of availability
  4. Receives Confirmation: Gets immediate email confirmation with:
    • Opportunity details and location
    • Contact information for questions
    • Any special instructions or requirements
  5. Calendar Integration: Can add the volunteer opportunity to their personal calendar

What You See as an Administrator

  • Real-time signup notifications in your dashboard
  • Updated volunteer counts for each opportunity
  • Complete list of signed-up volunteers with contact information
  • Ability to manage signups (add, remove, or modify as needed)
  • Automatic tracking of volunteer hours for reporting

Signup Protection Features

Duplicate Prevention

System prevents the same person from signing up twice for the same opportunity.

Capacity Management

Signup automatically closes when the volunteer limit is reached.

Member Verification

Only registered members of your organization can sign up for opportunities.

Secure Links

Each signup link is unique and secure, preventing unauthorized access.

7

Creating and Managing Polls

Creating a New Poll

  1. Navigate to the "Polls" section in your admin dashboard
  2. Click "Create New Poll"
  3. Fill in the basic poll information:
    • Title: A clear, descriptive name for your poll
    • Question: The main question you're asking members
    • Poll Type: Choose between Yes/No or Multiple Choice
  4. Configure poll options (see detailed sections below)
  5. Set expiration and privacy settings
  6. Save as draft or make active immediately

Poll Types

Yes/No Polls

Perfect for simple decisions or gauging general interest.

Example:

Question: "Should we schedule an additional community garden workday this month?"

Options: Yes / No

Multiple Choice Polls

Great for choosing between several options or gathering specific preferences.

Example:

Question: "What time works best for our monthly volunteer meeting?"

Options: 6:00 PM / 7:00 PM / 7:30 PM / Weekend Morning

💡 Tip: You can add up to 10 options for multiple choice polls.

Setting Poll Expiration

Important: Setting an expiration date helps create urgency and ensures you get timely responses from your members.

  1. In the poll creation form, find the "Expiration Settings" section
  2. Choose an expiration date and time
  3. Consider these timeframes:
    • Quick decisions: 3-7 days
    • Planning decisions: 1-2 weeks
    • Long-term planning: 2-4 weeks
  4. Once expired, the poll automatically closes and no new responses are accepted

What Happens When a Poll Expires

  • The poll status automatically changes to "Closed"
  • Members can no longer submit new responses
  • You can still view all results and responses
  • The poll remains visible in your dashboard for reference
  • You can export results even after expiration

Anonymous vs. Identified Polls

✓ Anonymous Polls

Choose anonymous when you want honest feedback without social pressure.

Best for:

  • Sensitive topics
  • Leadership feedback
  • Program evaluation
  • Conflict resolution input

Results show:

Total response counts only, no names attached

👤 Identified Polls

Choose identified when you need to know who responded or follow up individually.

Best for:

  • Scheduling decisions
  • Event planning
  • Skill assessments
  • Volunteer availability

Results show:

Response counts plus member names and individual answers

Privacy Notice

Make sure to clearly indicate to members whether a poll is anonymous or identified before they respond. This setting cannot be changed after the poll is created.

Broadcasting Polls to Members

  1. Create your poll and set its status to "Active"
  2. Click the Email Members button to broadcast the poll to all members.
  3. Select your recipient list (typically "All Active Members")
  4. Review the email preview showing how the poll will appear
  5. Send the broadcast to deliver poll invitations immediately

What Members Receive

  • Professional email with the poll question and context
  • Clear indication if the poll is anonymous or identified
  • Direct link to respond to the poll
  • Expiration date and time clearly displayed
  • Simple, mobile-friendly response interface

Managing Poll Results

Real-Time Tracking

  • View response counts as they come in
  • See percentage breakdown for each option
  • Track total participation rate vs. total members
  • Monitor time remaining until expiration

Closing and Exporting

  • Manually close polls early if needed
  • Export results to CSV for further analysis
  • Generate summary reports for board meetings
  • Archive completed polls for future reference

Best Practices for Effective Polls

  • • Keep questions clear and unbiased
  • • Provide context about why you're asking
  • • Set realistic expiration dates
  • • Follow up with results after closing
  • • Use anonymous polls for sensitive topics
  • • Send reminder emails if response rates are low

Need Additional Help?

Contact Support

support@voluntold.net
Response within 24 hours

Quick Tips

  • • Start with a small project to test the system
  • • Add a few test members before your first broadcast
  • • Use clear, descriptive titles for opportunities
  • • Include location details and any special instructions
  • • Send broadcasts at least 1-2 weeks in advance